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Subscription and billing

See your current plan and renewal date, request a new plan, renewal or cancellation, and pay an approved request online by card, UPI or netbanking.

Where
  1. Administration
  2. Subscription & Billing
Who
  • Company Admin

Your Zaptiz plan is changed by request. You ask for a plan here, the Zaptiz team approves it — sometimes at an agreed price different from the list price — and you pay the approved amount on this page.

📷 Screenshot spot — Subscription & billing with an approved request banner ("approved — ₹… due") and the Pay buttons, plan cards below

Save as static/img/screenshots/admin-subscription.png and replace this box with ![Subscription and billing](/img/screenshots/admin-subscription.png)

How a request moves​

Request this planPendingApprovedPayment duePaid
StatusWhat it meansWhat you do
PendingWaiting for the Zaptiz team.Wait, or Withdraw it.
ApprovedAccepted, usually with an amount due.Pay it from the banner at the top.
DeclinedNot accepted. The reason shows under Decision.Raise a different request, or email support.
WithdrawnYou withdrew it before anyone acted.—

See where you stand​

The strip at the top shows:

KPIMeaning
PlanYour current plan and its status — or No plan if you have not chosen one.
Renews / endsThe end of the current period, with days left. Amber under 15 days.
Agreed priceWhat you pay per month on the current plan.
Payment dueThe total of approved requests not yet paid.

Plans lists every plan on offer with its monthly price, user and project limits, and monthly AI credits. Your current plan is marked current.

Request a plan or a renewal​

  1. In Plans, click Request this plan on the plan you want — or Renew on your current one.
  2. Choose Months — 1, 3, 6, 12 or 24.
  3. Optionally enter Seats and a Note to the Zaptiz team.
  4. Check the list price shown for the period. The tag says whether this counts as new, an upgrade, a downgrade or a renewal.
  5. Click Send request.

Only one request can be pending at a time. While one is waiting, the plan buttons are disabled and Plans shows request pending approval. To ask for something else, Withdraw the pending request in the Requests table first.

Pay an approved request​

When the Zaptiz team approves a request, a banner appears at the top: Plan approved — ₹… due, with the months, the approved monthly price, the approval date and any note.

  1. Click Pay with Stripe (card) or Pay with Razorpay (UPI / card / netbanking).
  2. Complete the payment on the gateway's page.
  3. You come back to this page. Zaptiz confirms the payment with the gateway before marking it paid, then shows Payment received — thank you. Your subscription is paid.

If you back out on the gateway's page you see Payment was cancelled — nothing was charged. The request stays due and you can pay later.

If the banner says Online payment is not set up yet — the Zaptiz team will invoice you, wait for the Zaptiz team's invoice instead.

This payment is not like an invoice pay link

Paying your subscription pays Zaptiz, so it goes through Zaptiz's own payment account. Pay-online links on your tax invoices are the opposite: they always use your own Stripe or Razorpay account, so your clients pay you directly. See Integrations.

Ask to cancel​

  1. Under Plans, click Ask to cancel the subscription.
  2. Add a Note to the Zaptiz team if you like, then Send request.

The Zaptiz team confirms the cancellation. You keep access until the current period ends.

The requests table​

Requests keeps every request with Raised, Type, Plan, Months, Status, Decision, Amount due and Payment — due, or paid with the gateway. Hover a paid tag to see the payment reference.

Messages you may see​

MessageWhat to do
You already have a request waiting for approval. Withdraw it to ask for something else.Withdraw the pending request first.
That plan is not on offer.The plan was retired. Refresh the page and choose again.
This request was already approved. (or declined, withdrawn)Someone acted on it before you; refresh.
Stripe has not marked this payment as paid yet.The gateway is still processing. Wait a minute and reload; if it persists, email support@zaptiz.com with the payment reference.