Contact support
How to reach the Zaptiz team, what to include so we can help on the first reply, and what to try before you write.
Before you write
Most questions are answered faster by the guide itself:
- Press Ctrl + K on any page of this guide and type what you are trying to do — "certify RA bill", "muster", "PO approval".
- Check Troubleshooting for the message you are seeing.
- Skim the FAQ.
- Inside the app, ask the Zaptiz Assistant — it can see your own projects and explain what a screen is showing.
Email us
Write to support@zaptiz.com from the email address you sign in with. We answer on working days, Indian time.
What to include
A good first email gets a fix on the first reply. Include:
| Include | Why |
|---|---|
| Your company name and your role | So we look at the right account and know what your role can see |
| The project code and document number (e.g. the RA bill or PO number) | So we can find the exact record |
| What you did, step by step | So we can repeat it |
| What you expected, and what happened instead | The difference is the bug |
| The exact error message, or a screenshot | Messages in the app are specific — they usually name the cause |
| Phone or computer, and which browser | Some problems are specific to one browser |
A screenshot of the whole screen — with the address bar visible — is worth more than a description. The address tells us which page and which record you were on.
Things only your Company Admin can do
Before writing to us, check whether your Company Admin can already sort it out. They can:
- add people, change someone's role, or deactivate an account — see Users & roles;
- reset a team member's password;
- change company details such as GSTIN or the purchase-order approval limit — see Company settings;
- connect or disconnect email, WhatsApp and payment gateways — see Integrations;
- request a plan change — see Subscription & billing.
Security issues
If you think someone else has signed in to your account, change your password straight away from Personal settings, turn on two-factor sign-in, and email support@zaptiz.com with the subject line "Security". Tell your Company Admin as well.
Related
- Troubleshooting — fixes for the messages people see most.
- FAQ — short answers to common questions.
- Glossary — what the construction and app terms mean.