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Signing in

Sign in with your email and password, Google or Zoho; enter your two-step code; reset a forgotten password; and why a new sign-in signs out your other device.

Where
  1. construction.zaptiz.com
  2. Sign in
Who
  • Everyone

Your login is the work email your account was created with — by you at registration, or by your Company Admin when they added you.

📷 Screenshot spot — the Sign in to your workspace form, with the amber "signed in on another device" note above the email field

Save as static/img/screenshots/start-signing-in.png and replace this box with ![Signing in](/img/screenshots/start-signing-in.png)

Sign in​

  1. Open construction.zaptiz.com and go to the sign-in page.
  2. Enter your Work email and Password.
  3. Click Sign in.

You land on the Dashboard, or on the page you were trying to open — a shared link, for example — if your role may see it. If your company has not finished its setup, you are taken there first.

A sign-in lasts up to seven days on a device. After that, or after you sign out, sign in again. Every successful sign-in sends a notice to your email; if you get one you do not recognise, reset your password at once.

Sign in with Google or Zoho​

When your company's sign-in page shows or continue with, you can use Continue with Google or Continue with Zoho instead of a password.

  • It only works for an existing account. The Google or Zoho address must be the same email your Zaptiz account uses. It never creates a new account.
  • Two-step verification still applies: if you have it on, you are asked for your code after Google or Zoho.

Enter your two-step code​

If you turned on two-step verification, the password is not enough. After Sign in you see Confirm it's you.

  1. Open your authenticator app and read the 6-digit code for Zaptiz Construction.
  2. Type it in Authentication code.
  3. Click Verify and sign in.

Lost your phone? Type one of your saved backup codes in the same box. Each backup code works once.

You have five minutes to finish this step. Five wrong codes pause code checks for 15 minutes.

Reset a forgotten password​

  1. On the sign-in page, click Forgot password?.
  2. Enter your Email address and click Send reset link.
  3. Open the email and click the link. It expires in 30 minutes and works once.
  4. Enter a New password that ticks every rule — 8+ characters, Lowercase, Uppercase, Number, Symbol — and repeat it in Confirm new password.
  5. Click Reset password, then Sign in with the new password.

The confirmation screen always says If an account exists for that email, we've sent a link… — Zaptiz never reveals whether an address has an account. A reset signs your account out on every device and clears any lockout. You get an email confirming the change.

One device at a time​

Your account can be signed in on one device at a time. Signing in on a phone signs out the laptop, and the other way round. The device that was replaced finds out within about 30 seconds, or on its next click, and shows:

Your account was signed in on another device, so this one was signed out. Only one device can use an account at a time. If that wasn't you, sign in and change your password.

warning

Never share a login between two people. The second sign-in throws the first person out, and every record they create carries the same name — the audit trail can no longer say who did what. Ask your Company Admin for an account each.

Sign out​

Click your name at the top right › Sign out. You see You have been signed out. See you soon. Because only one session exists, signing out ends it everywhere.

Locked out after wrong passwords​

Five wrong passwords in a row lock the account for 15 minutes. Wait, or use Forgot password? — a reset unlocks it immediately.

Messages you may see​

MessageWhat to do
Incorrect email or password.Retype both. Zaptiz does not say which one was wrong.
This account is temporarily locked after repeated failed sign-ins. Try again in a few minutes.Wait 15 minutes, or reset your password.
This account is deactivated. Ask your administrator to restore it.Your Company Admin has deactivated you. Only they can reactivate you.
Your email address is not verified yet. We have sent you a new code.Enter the code from your inbox on the screen that follows.
That code is not right. Try again.Check the newest code in your authenticator app, or use a backup code.
That code did not match. Check that your phone's clock is set automatically…Set your phone's date and time to automatic.
Too many incorrect codes. Try again in about 15 minutes.Wait, then try again with a fresh code.
That sign-in attempt has expired. Please start again.More than five minutes passed after your password. Sign in again.
No Zaptiz Construction account uses … Register first, or ask your administrator to add you — then Google sign-in will work.Your Google or Zoho address differs from your Zaptiz email. Use the matching address or your password.
This password-reset link is invalid or has expired. Please request a new one.Links last 30 minutes and work once. Click Request a new link.
This workspace is deactivated.Your company's access is switched off. Email support@zaptiz.com.
Too many attempts. Please wait a moment and try again.Too many sign-in tries from your network. Wait a minute.